Frequently Asked Questions
Everything you need to know about your ALLIES journey.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking link so you can follow its journey to your doorstep.
Do you offer international shipping?
Yes, ALLIES ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We want you to love your skin. If you are not completely satisfied, we offer a 30-day return policy on all products, provided they are in their original packaging and lightly used.
Are your products cruelty-free and vegan?
Absolutely. ALLIES is committed to ethical beauty. All of our formulations are 100% cruelty-free, and the majority of our range is vegan-friendly.
How do I know which product is right for my skin type?
Each product page includes a 'Best For' section. You can also take our online Skin Quiz or contact our beauty advisors via live chat for a personalized routine.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.